Refund policy
Returns & Refund Policy
Java Bar Espresso
We want you to be completely satisfied with your order. If something isn't right, please contact us and we'll do our best to resolve it.
1. Contact Us Before Returning an Item
If you wish to return an item, please contact Java Bar Espresso through our website's Contact Us page before sending anything back.
Please include your order number, the item concerned and the reason for your return.
We'll review your request and provide the appropriate return instructions and address.
Please do not send products back without contacting us first.
2. Cancelling or Returning an Order
For most products purchased online, UK consumers have a legal right to cancel their order within 14 days of receiving it, without giving a reason.
You must notify us within this period if you wish to cancel. You then have a further 14 days to return the goods.
Certain products are exempt from cancellation rights, including goods that are liable to deteriorate or expire rapidly and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Where these exemptions apply, we will explain this when handling your request.
3. Coffee and Food Products
Due to the nature of our products, please contact us before returning coffee or other food items.
Where a statutory cancellation right applies, we will honour it.
If your order arrives damaged, faulty, incorrect or not as described, please contact us promptly so we can arrange an appropriate resolution.
Your statutory consumer rights are not affected by any return restrictions.
4. Refunds
Once we have received and assessed an eligible return, we will process your refund using your original payment method.
For valid cancellations under the statutory cooling-off period, refunds will include the standard outbound delivery charge, where applicable.
Refunds will be made within the legally required timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
5. Return Shipping Costs
For change-of-mind returns where a statutory cancellation right applies, customers are responsible for the direct cost of returning the goods.
Where goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is necessary.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as reasonably possible.
Where helpful, include photographs of the item and packaging so we can investigate and resolve the issue quickly.
7. Your Statutory Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
8. Contact Us
For returns, refunds or order enquiries, please use the Contact Us page at:
Java Bar Espresso
Manchester, United Kingdom